XProfessional development is an efficient process that strengthensthe knowledge, skills and perspective among the professional staff as well asincreasing their capability – the systematic implementation thereof that willhelp the organization or the staff itself. (Centre of disease control andprevention,2017). It helps to build self-confidence, ensure a safe workplaceand maintain morale of staff members. It can analyze the bond ofprofessionalism. The components of professional development are behavioral development,attitudinal development and intellectual development ( Mitchell, 2013). Why isit important? As the saying goes “Learningis what most adults do for a living in 21st century” – Alfred EdwardPerlman. To earn a living, knowledge and skills are the most powerfulweapons besides an excellent attitudes and morale.
In all professions, these elementsare essential. Whatis a professional? We usually envision a professional as someone in thecorporate world, wearing a suit and tie with a briefcase. Yes that is what Iimagine too. It is not wrong.
The word professional came from the word profession. As we know a profession is ajob a person is doing to earn a living. In order for them to be professionalthey need to develop and became an expert in their field.
A professional is aperson who is qualified, skillful, knowledgeable and highly competent in theirspecific field. They are people who are earning money by doing this jobaccording to speciality. In nursing, professional described as a person who isrecognized by the board and organization through the nursing practice andeducation credentialing agencies. Professionalism is a vital combination of afew aspects in nursing that can identify or mark a profession or a professionaland it requires knowledge, an intensive academic preparation along with goodconduct and ethics and at the same time integrity (Porcupile,2017). Nursingconsist of the largest sector among health workers around the world and havebecome the fastest growing profession. The nursing profession requires well trained,versatile, knowledgeable and flexible individuals who can be groomed by meansof professional development. (Perry ,2014).
It’s a mandatory requirement thatplays a big role to help maintain the standard and stayabreast within the profession. According to Florence Nightingale, ” Let us never considerourselves finished nurses, we must be learning all of our lives.” Her statement implies that innovation innursing opens an opportunity for us to learn and grow in this profession. Partof this innovation is being a leader. As a described in the 2016 NursingProfessional Development (NPD): Scope and Standards of Practice, effectiveleadership is integral to the roles and responsibilities required of NPDpractitioners today and into the future (Harper and Maloney ,2016). InSaudi Arabia, the quality of nursing care still needs improvement. In the dailypractice, there is very little supervision of the present and new staff.
Therefore many nursing and medical incidents and errors are being reported. It increasesthe workload of the staff as well as them needing to be away from the patientto write the incident report. The errors caused damage and abused the patientbeside cost the money.(Mutair AA,2015). The pronunciation of words might bedifferent because of origins, generational differences and up bringing but itbrings out the same meaning therefore it causes misunderstanding and conflicts.Communication and teamwork are the indicators that can measure the ability ofthe nurse and it will improve the outcome in quality and safe patient care (Liaoet al., 2015) excellent communication can develop an effective teamwork thatwill ensure patient safety and quality care moreover satisfaction not only topatient but also among the healthcare practitioners.
COMMUNICATIONis a form of transmitting information which involves two parties or more. Inorder to carry out the task and give good quality care, the instructions anddirection between healthcare practitioners as well with patients must first beunderstood. (Communication in Nursing, 2015).Furthermore, with the rise of multinational healthcare practitioners in theKingdom Of Saudi Arabia, the language barrier is the most challenging.Therefore, a universal language and understanding of the different culture andvalues must be established in the working area.
English and Arabic language arethe languages of choice here. There was a research done by Almutairi,(2015) concluded that education and orientation programs must be conducted forall the new staff in order to improve the understanding of the culture, socialnorms and language. In Saudi Arabia there is no other religion other thanIslam, therefore their beliefs are based on the Quran and Sunna are state thatsickness comes from Allah and it is a way to atone from sin. With theseenvironmental and strong belief systems they do not see sickness as being aresult of poor health practices. In addition, it is also a challenge to educatethem. The language and communication is a tool to share information betweenhealth practitioner and patient as well as among healthcare itself (Albougami,2015)Excellentcommunication skills are very important to be an outstanding nurse. This abilityhelps to build strong relationships, gain trust and prevent errors.
The communicationprocess involves the sender, receiver and the message. According Kourkouta andPapathanasiou (2014)to have effective communication between the nurse andpatient as well as among healthcare workers, it should involve not only understanding butempathy, experiences, knowledge, sincerity as well as how the message isreceived and delivered. Above all, listening is most important and essential.Without good listening skills it’s very difficult to understand, to deliver andto communicate.
(McDuffee,2014). The message can be delivered by verbal, nonverbal,written or electronic and each has its advantages (Blinnand Noble, 2015). For example, with regard to the nurse patient relationship,the patient gestures can tell the nurse if the patient is in pain.
Thus, speakingand listening as verbal components are not the only the key to achievecommunication but also observation and acknowledgement as nonverbal componentsplay a part. According to a study done by CRISCO in an article written byBailey (2016), it was stated that 30 percent of the mistakes in malpracticehappened as a result of poor communication leading to 1744 cases of death. Thiswas supported by another study done by Joint Commission in 2012-2014, whichdisclosed that communication is one of the top three issues leading to sentinelevents. The awareness of how important communication is needs to be addressedfor them to be more confident and competent (Bramhall, 2014).Good communicationcan benefit both parties either patient or healthcare practitioner. Barriers incommunication need to be identified in order to be improved in nursing care.
Communication barriers such as attitude, noise, lack of time, distractions, speakingtoo fast, anxiety, lack of privacy, volume of voice and language problems, leadto misunderstanding, disappointment, anger and demoralization (Ali M 2017). Inorder to overcome these barriers in communication, spend some time with the patientand establish a good relationship in privacy. This will not only reducedanxiety but also help them to express their emotions (Brown,2017). Avoid usingslang, speak slowly and clearly (Bush,2016). Nevertheless, healthcarepractitioners such as nurses are usually being blamed for the miscommunication whichcontributes to errors. To overcome this problem and make endorsement moreefficient, save time and ensure all pertinent information is conveyed, a fewtools have been designed, for example; ISBAR, I-PASS and TeamStepp. These toolsnot only help to improve communication but help the team members to workefficiently which ensures patient safety.