Sarah MohamedAlBastaki 20171380015 Dr. V. KumarGudepTQM601 / Planningand Continuous ImprovementJanuary 9th,2018 Introduction to Total Quality Management(TQM) TQM is considered as a managementphilosophy which includes and joins all business, processes, and systems of anorganization into one sector. As an example, according to Ilies, he definedtotal quality management’s function as to come up with conditions that work canbe done better and in a perfect way, and that they can adopt it from thebeginning of their process or work and use it through out the steps and phases.So, he aimed to satisfy customers more, and to develop the staff that work andcarry the workload in order to achieve better processing.
Moreover, he insistedthat organizations should highlight the costs of poor quality and how it mayaffect their companies’ in a very negative way, and how it can somehow reflecta bad outcome on the companies and their revenues. Keeping also in mind theimportance on analyzing activities and processes according to the environment,customers, and culture in order to overcome any obstacles that might face them.Those processes and activities that has been already established, should alsobe corrected and adjusting according to changing situations and conditions, allin order to aim for the best quality and customers’ satisfaction. As anexample, in this assignment I will discuss the TQM in Emirates’ airlinecompany.
TotalQuality Management in Emirates’ Airline First of all, I will introduce you toEmirates’ Airline company, it was started by United Arab Emirates governmentback in 1985. Today, its considered as one of the best airline companiesworldwide covering almost 56 countries. It has a huge number of employeescounted for around 40,000 and it departures from many worldwide airports. Yet,in order to achieve further success and maintain their high level of service,its important for the to think precisely and wisely regarding their upcomingdecisions.
Emirates airline developed the totalquality management method by developing concepts which focus at the core of theirwell-defined and integrated approach to help them provide the highest qualityproducts and services and to assure that their products and services areconducted in a very professional way with high standards and qualities. Theyalso kept a new goal that targeted the Emirates Group Security in which theycan improve themselves day by day, which will eventually lead to better outcomesin the future. This is achieved by each and every person is concerned about thedevelopment of the company he or she works in and that when a leader isnominated is surely a quality control circle leader, along with his or her teammembers Moreover, based on what is mentioned earlier,they come up with a sector that dealt with issues like that, named the QualityAssurance division.
It is responsible for making sure and monitoring all theother departments in the company that they are all working and following theQuality Management System which is considered an international very strict,standard and rules that is set and written the government. It is developed tothe a well known standard known as theISO 9001:2000 standards. In addition, another unit named as theSecurity Planning unit is also a part of the company. This unit helps in comingup and developing all the security plans, systems, way of doing things, andways or methods by which things are being done. Furthermore, it contains allthe possible processes that are involved in some building projects startingfrom the very beginning stages which is planning to the advanced and latestages along with providing a good support service to the well known Emirates’group wide security program to make sure that all work is done on time with thebest standards and quality.
On the other hand, the Quality Assurance and Planning Team had many main responsibilitiesthey were asked to do such as: being assured that they should stay compliantwith whatever the National or International Regulatory authorities in thecountry say or ask for. Moreover, its important to make sure too that a documentcontrol along with a record management system is developed with high standards.Internal quality audits should also be taken in consideration and also to checkif there were any spot inspections that could be missed. Increase awarenessabout the quality management to all training employees, those who are new orare already working in the company for few years or months.