Julia’s which would impact the delivery of services to

 

 

 

 

 

Julia’s Dilemma

Ibrahim Al
Majdua

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Sacred Heart
University

WGB 614

Prof. Tuvana, Rua

 

 

 

 

 

 

 

 

 

 

 

 

 

 

Julia’s Dilemma

Decision-making processes are important in daily engagements. They encompass a set
of ethics that a decision maker is expected to adhere to. Therefore, a person
should be critical regarding choices he or she makes and the consequences that
they may lead to. For instance, one needs to behave in a just manner to promote
equality, fairness, and impartiality in a given situation. However, since some
situations present dilemmas, it may be hard to tell whether a decision is
ethical or not.                                                   The ethical dilemma

An ethical dilemma is a situation where one
has two or more choices and is unsure which choice is more ethical. In Julia’s
case, she is presented with conflicting scenarios that affect her judgment. She
has multiple sclerosis, but she is not sure if it is a good idea to tell her
manager. In Julia’s former workplace, her
supervisor pestered her to reveal her condition. However, when she changed her
job, she was advised by her counselor not
to tell the new manager and co-workers about her sickness until she completes
her probation. One year later, she was still quiet regarding her condition and
undecided on whether to reveal it or not.                                                                                      
 Decision impact

Julia’s choice would affect herself,
the customers, the husband, the management, HR, and the firm. She has critical
connections to the named individuals and her organization; therefore, her
decision would have a direct impact on them. For example, her decision not to
reveal her condition would affect her well-being
in the workplace. She may be incapacitated by multiple sclerosis and
then lack help because other employees do not understand her sickness.
Furthermore, since she decided not to reveal her condition in the new company, she may lack access to essential
medical plans to improve her well-being. Julia’s decision would also affect the
customers either directly or indirectly. For instance, she may fail to meet
organizational goals, which would impact the delivery of services to clients.
Julia’s husband would also be on the receiving end regarding her decision since
he is responsible for her healthcare plan. In addition, he may be affected
psychologically because of her worsening condition and the insistence to work
without revealing her condition. Julia’s non-performance would also negatively
impact the manager since he may fail to meet company targets. Trust issues
between them would also come into play because Julia is not sincere concerning
her health condition. In addition, the workers would be affected when they are
forced to help her meet organizational goals. The firm’s profits would reduce
due to her unproductivity. Moreover, the HR department would be blamed for
hiring a sickly employee.       

The
stakeholders

Julia’s decision involves a number
of stakeholders who would be affected directly or indirectly. Her husband is
one of them because he plays an important role in advising her. Julia’s manager
is also a stakeholder because her decision would affect the choices that he
makes for the organization. Furthermore, the customers are part of her dilemma
and may be influenced positively or negatively. The organization is also a
stakeholder in Julia’s decision because
she is a critical element in its processes. In addition, the HR is part of her
choice because the department is directly involved
in her workplace conduct.

How would they be impacted by her ultimate decision? 

Julia’s decision to reveal her
condition would impact how the manager allocates duties to her. Furthermore,
her openness would promote trust in the organization and improve her work
environment. The co-workers would have an easy time in meeting company targets
when she is unable to perform her duties. For example, they may decide to take
her shift when her multiple sclerosis worsens. In addition, this step would
improve employee coordination to meet the organization’s goals. Julia’s
ultimate decision would also affect the husband because he would no longer need
to cover her under his healthcare plan. Moreover, if she chose to reveal her
condition, the HR would devise a
favorable working plan for her. Julia’s decision to reveal her multiple
sclerosis would impact the organization positively, which would lead to
customer satisfaction.

If Julia were
to analyze the situation using the different ethical frameworks, what solution
would each of the frameworks lead to?

The Utilitarian
Approach

This framework is based on the
promotion of moral conduct that yields good
for many. It focuses on the cost-benefit analysis to enhance ethical bearings
(Barsky, 2010). Therefore, if Julia applied it in her decision-making process, she would consider the good for the other
stakeholders rather than herself. In other words, the well-being of the many
who would be impacted by her choice comes first.

The Virtue
Framework

 This approach focuses on the behaviors that
might encourage a person in a particular state (Barsky, 2010).
It is an essential framework that requires an individual to understand the kind
of person he or she is. Consequently, if Julia applied the approach in her decision-making process, she would educate
people with disabilities or in a similar condition.

 

The Justice
Framework

This approach is based on the
promotion of equity, impartiality, and fairness to propagate ethics (Barsky,
2010). If Julia applied the framework in her decision-making
process, she would make a just choice. For example, she would reveal her
condition as part of being fair and impartial, thus promoting these qualities
among the stakeholders. This step would enhance justice, which is integral to Julia’s ethical dilemma.

An ethical dilemma leads one to make
a hard decision. It necessitates critical thinking regarding a choice that
would enhance good for the society. Therefore, when a person is faced with such
a situation, he or she is required to make an ethical choice. In Julia’s case,
she needs to think critically and make a decision that would be just and fair
to the stakeholders. 

 

 

 

 

 

 

 

 

 

 

 

 

References

Barsky, A. E. (2010). Ethics and values in social work: An
integrated approach for a comprehensive curriculum. New York, NY: Oxford
University Press.

Gumbus, A., & Woodilla, J.
(2004). Julia’s Dilemma. Organization Management Journal, 1(1),
19-26.?