In order to handle human resources of
the organization Human Resource management is created. The aim of this
department is to train the employees for their updating of skills and
development. Moreover, they are also given the responsibility of hiring the employees.
They play vital role for organization and provide assistance to achieve goals.
It also helps to maximize the performance of people working in the
There are different functions of Human
Resource Management which are explained below:
Recruitment and Selection
The first steps include recruitment. In
this phase the candidates are hired for a particular job. In this phase proper
screening and selection of the right candidate takes place. If correct person
is not chosen then it will be wastage of resources. Moreover, there is a
thorough analysis done before job description is done. The duties and
responsibilities are also defined beforehand. The job specification also takes
place in which qualifications of the candidates are decided. This is indeed the
most important function of human resource management. Furthermore, it helps to
reduce the cost and if the person is trained properly then there will be
reduction in the cost. Harrods can reap the benefit if proper recruitment
process is conducted (Gelens et al., 2013).
This is the second step and companies
have to give a brief introduction to employees. This helps them to understand
the working environment of the organization. Moreover, if this is implemented
in companies like Harrods it would help new employees to get used to working
condition. In orientation there are different topics covered such as
objectives, aims and vision of the company. During this phase, employees can
align their goals with the requirements of the company. It is also a good ice
breaker; new employees get to meet the old ones. Therefore, new bonds can be
created (Gelens et al., 2013).
If the company needs to be successful
then they need to provide good working ambiance to the employees. If the
communication process is smooth then employees are aware about their duties and
responsibilities. They become more motivated if they are heard and they try to
perform their best if they know their own tasks.
The Relationship with Employees
In order to have healthy environment in
the organization it is important that employees develop a good bond with each
other. It also helps to bring more creativity and innovation in the
organization. If companies like Harrods focus on developing good relationship with
employees then most of the problems are resolved (Nyberg et al., 2014).
Training of Employees
Since, the world is changing at fast
pace therefore, it is important to train the employees. If they are trained
then their performance is improved and they can be asset for the organization.
The training can be internal or external. If internal training is provided it
does not waste the time of the person rather he gets to know the working
conditions quickly, however, if the trainer is from the organization only then
bad habits can be transferred to the new employees. Some companies can also
send their employees for external training. This will help them to know things
in a better way. But, this type of training is usually done after working hours
therefore becomes a cause of demotivation (Bourne, 2013)
P2 Strengths and Weaknesses of
As discussed above recruitment process
involves the selection of the right person for the right post. Therefore, there
are two approaches which Harrods uses. One is internal and other is
external. These approaches have certain
benefits and weaknesses which are discussed below:
When the firm decides to hire a candidate
from the organization, it is called internal recruitment. The benefits and drawbacks of such type of
recruitment are discussed below:
If an internal person is employed it
helps to increase his motivation level and the morale of the employee. The
individual becomes more loyal thinking that it is reward for him. Other
employees tend to have motivation and try to improve their performance level
(Al Ariss, 2014).
The greatest benefit of internal
recruitment is that cost is relatively low as compared to external recruitment.
Similarly, the cost relating to training
is reduced as existing employees know the working conditions prevalent in the
organization. Moreover, he has good understanding of chain of command.
The internal recruitment also gives a
chance of healthy competition. The other employees try to increase their
productivity so that they can be promoted.
However, there are some drawbacks of
internal recruitment which are listed below:
There will no inclusion of new ideas and
talent in the firm rather same school of thought will be prevalent in the
organization. The traditional ways of doing work cannot be transformed into
Moreover, there are chances of jealousy
being created amongst colleagues’ other employees would feel that they lack
something that is why they are not promoted. This will create an
environment of distrust in the organization (Bamberger et al., 2014).
When employees are hired from external
sources then it is called external recruitment. There is different medium
utilized for it such as newspaper, job portals, recruitment agencies etc. The
benefits and drawbacks of this type of recruitment are discussed below:
It allows the inflow of new talent in
the organization. Therefore, more positive energy is created in the
There are people who are employed who
have better qualifications which can be an asset of the organization. Likewise,
existing employees can learn new ways of doing things from the new one.
There will be better opportunities for
growth of the company (Clark et al., 2016).
Though, the benefits are more but this
process is time consuming. Furthermore, more resources are required to conduct
external recruitment. This process is considered to be more expensive. The
company needs to incur heavy expenditure on advertising. Similarly, there are
high chance of employees backing off since, companies are not aware about him
personally then this could result in a major loss of resources (Marler and
Fisher, 2013, p.23)
M1 In order to achieve business
objectives talents and skills are vital to Harrods. Assess how the functions of
HRM can provide talent and skills
To achieve the present business
objectives talent and skills are essential to Harrods. There are various
functions in the organization which can provide apt skills and talent:
More Options for
The current business environment has
become dynamic thus, it is essential to keep the skills of the employees
updated. There are generally three types of training. Induction training is
given to employees when they join the firm. This helps employees to get
themselves familiarize with colleagues and work environment. These way
employees tend to adjust themselves quickly. On job training is given by an
existing employee to the new one. This way time is not wasted as employee will
be working in the organization. However, there are high chances that bad habits
of employees can be transferred to new employees. This method is also
considered to be cost effective. Off job training is given by an outside
person. This method allows employees to have more skills as they are sent
outside. Though, employees often get demotivated as they have to work after
working hours. Each training method has its own benefits and drawbacks. Harrods
can use this function to polish the talent.
It is important to sharpen the skills of employees. Therefore, three
types of training shall be provided to the employees. These are called
induction, on job and off job training (Sarker, 2017).
Plan for Recruitment
In order to hire the best talent it is
essential to devise a proper recruitment strategy. This can be done if roles
and responsibilities of employees are clearly identified. Roles and responsibilities
consist of work that is needed to be performed by employees. Similarly, there should be a thorough analysis
of job. If everything is identified clearly then right person is chosen to
perform the task (Lievens, 2015, p.11)
Use of Appropriate Platform
In order to attract best talent it is
vital that ads are posted on correct platform. There are various companies who
also offer such services. This way the prospective candidate can reach the
company. If different platforms are not used correctly then best candidate
cannot approach the company.
D1 Critically evaluate
the strengths and weaknesses of different approaches to recruitment and
selection, supported by specific examples
The company that has been chosen to
define about strengths and weaknesses is called Kraft Foods. They are known for
providing good quality products to its customers. They have also initiated
career pages where candidates can get themselves registered. This will allow
them to apply for vacancies directly. In case, the person is not selected then
information is stored and can be used by the recruiter later. The strengths
have been discussed below:
The information about the candidates can
be accessed quickly
Transparency can be ensured; this will
improve the brand image of the company.
The work of the recruiter becomes easy
as he does not need to analyse CVs.
However, this system has certain
weaknesses which are conferred below:
There are chances that candidates are
ignored because they have not filled in the correct details.
Advertisements relating to ad can become
challenging for the recruiter as there are many platforms where it has to be
posted (Kaya et al., 2014, p.43).
P3 Explain the benefits
of different HRM practices within Harrods for both the employer and employee.
There are different practices which are
followed in Harrods through which employers and employee benefits. The morale
of the employees is boosted through HRM. Furthermore, there is increase seen in
the productivity of employees. Furthermore, there are different factors which
are used by HRM to raise the level of employees. They are provided training
which include, induction, on job and off job (Stone
et al., 2015, p.139). The HRM also focuses on the development of worker
welfare management. If there are no workers then companies cannot achieve its
objectives rather losses shall be incurred. There are cultural events which are planned by
the organization to meet the needs of employees. In addition to this, there is
team building session. There is a safety office assigned whose responsibility
is to look after the safety of employees. Likewise, the health of employees is
the prime concern for Harrods. They look to maintain the mental as well as
physical health of employees. There are proper measures taken to minimize the
accidents at workplace. The mental health is maintained through psychological
assessments. There are various surveys conducted in Harrods to ensure that employees
are happy (Riley, 2014).
P4 Evaluate the
effectiveness of different HRM practices in terms of raising Harrods profit and
The HRM has played an important role in
improving the productivity and profits for the organization. Since, the company
have implemented HRM they have witnessed an increase in the profits and
employees have greater productivity.
HRM in Harrods tends to promote
innovative environment. The main focus of the department is to motivate
employees. They have taken various initiatives to ensure that productivity is
increased(Taher et al., 2010, p.179)
The role of leaders and managers is
important in Harrods. Leaders tend to set tone of the organization. They are
considered as role models. Employees tend to follow the leaders. They give a
sense of direction and purpose to employees. HRM helps Harrods to recruit
managers that help to raise productivity and profits.
Harrods helps companies to achieve team
as well as individual goals. There is effective communication followed in the
There is a direct link between the
performance of employees and its goals. In Harrods same thing is followed that
is why controlling has become easy in the organization. If there is any deviation from the goals then
corrective measures can be taken by the company.
The profitability in the company is
likely to improve when there is more collaboration. This has helped Harrods to
develop formal methods. This also helps
in promotion of team work. For instance, if employees work in teams then more
ideas can be shared. There will fewer conflicts witnessed and positive
environment will prevail.
In order to motivate employees there are
non-monetary measures provided. This helps to increase the loyalty, motivation,
energy and excitement.
Harrods have always believed that
current business environment is dynamic thus, employees are sent on training so
that skills are updated (Jabbour et al., 2016,
p.1824). This is important as employees should know how to perform required
task. If they do not know then targets and objectives will not be achieved.
M3 Explore the
different methods used in HRM practices, providing specific examples to support
evaluation within Harrods
There are different HRM practices used
by Harrods to raise the productivity and to monitor the performance of
employees in the organization. The company believes that there should be
constant evaluation of the performance. The HRM of the company ensures whether
employees are reporting to workplace on time or not. The relationship of the
employees with others is also checked. There is check in and check-up mechanism
followed in the organization. Furthermore, there are meeting arranged to check
the performance and status of employees. This help to see whether required task
is finished or not. HRM also believes in maintaining a balance between life and
workplace. They believe in development of human health. There are constant
health assessments done to ensure that health of the employees is maintained.
The company not only focuses to maintain physical health but also mental
health. As the current world is changing
quickly thus it is essential to develop and train employees. This will allow
employees to meet all the challenges that will arise in future. This also helps
companies to prepare themselves for future. The short and long term goals are
explained to employees. It is essential to compensate the employees for the
work they perform. This helps to increase the motivation and productivity level
in the organization (Herschberg et al., 2017,
P5 Analyse the
importance of employee relations in Harrods with respect to influencing
In Harrods employees have strong
relationship with their colleagues. This is because employees want to have some
time on their own. The management encourages informal communication. This helps
to motivate employees. Moreover, employees become comfortable with one another
and they work towards common goals. Since in Harrods employees have good
relationship thus work load can be shared. There is proper division of the
work. Moreover, if there is good relationship amongst workers then conflicts
can be reduced and there is no fight amongst the workers. Likewise, there is
pleasant environment in the workplace which helps to promote loyalty. The
motivation of employees is also high. The returns to the company are also
increase. This helps to reduce the recruitment cost. In addition to this, there
is effective communication system which means there is no discrimination.
Employees are motivated to work towards desired goals. Furthermore, the decisions
are also made on time (Gardner, 2017).
P6 Identify the key
elements of employment legislation and the impact it has upon HRM
Harrods have also believed in
maintaining and following legislations. They have followed stringent rules
while recruiting an employee or hiring the employees. The important elements of
legislation are discussed below:
The positions for which employees are
being recruited are properly defined. The responsibilities and rights have been
The rules for compensation are also
present. The working hours are also listed and minimum wage requirement is also
The company believes in treating
everyone equally. The wages, hours, health facilities and sex are treated
equally. If at any point any difference is seen then employees can raise their
concern. HRM has an important role to boost the positivity in the organization.
Employees need to know the time they
will work in the organization. If proper compensation is provided then
employees can do extra work. Employees are allowed to take leave on any
occasion. This allows making better decision (Coller
et al., 2017, p.83).
M4 Evaluate the key
aspects of employees relations management and employment legislation that
affect HRM decision–making in Harrods
Harrods always believe that without
efficient workforce their survival is not possible. There are different tools
which are used by the company so that their objectives can be achieved. If
employees are happy then it will benefit the organization. When employees are
aware about their rights then decision making becomes easy. Furthermore, no
company can take an undue advantage of employees. In addition to this,
employees will work diligently if they trust the management. The loyalty
amongst the employees is also likely to increase. The creativity and innovation is likely to
increase (Bradbury et al., 2012, p.20).
D3 Critically evaluates
employee relations and the application of HRM practices that inform and
influence decision-making in an organisational context.
If there is strong relationship between
the management and employees then better decisions can be made. There is no communication
barrier rather effective communication takes place in the organization.
Employees are able to convey their feelings, ideas and thoughts. There is more
creativity in the organization. The workers also like to enjoy their work. If
employees have good relationship with one another then conflicts are reduced.
These employees tend to give respect to one another. Furthermore, the rate of
turnover is also reduced. The employees like to work in the organization. They
like to come again and again and meet their friends. The employees are aware
that their efforts will be appreciated and respected. The whole ambiance of workplace is in support
of employees which is why there is higher productivity. Discipline is also
maintained in such type of organization.
The workers commit themselves and there is no deviation seen from the
code of conduct. It has been seen where there is no discipline then companies
are likely to fail. Thus, discipline needs to be maintained at any cost. The
performance of the employees needs to be managed and evaluated. Appreciation
need to be given to employees so that they perform task in a better way. If
employees are not appreciated then morale and productivity is likely to go
down. The required standards need to be
met (Brewster et al., 2017).
P7 Illustrate the
application of HRM practices in a work related context, using specific examples
is positive relationship between the employees’ performance and practices of
HR. There should be fairness promoted in the organization. It is directly
related to the positive attitude and performance. For instance, if an employee
works hard then he needs to be rewarded. There should be no biasedness followed
in the organization. The perception of employee needs to be clear (Su et al., 2015, p.140). There are different
researchers conducted which state that if employees know they are treated
fairly then they have positive attitude towards the workplace. In order to
assess the relationship of employee and HRM practice additive approach is used.
There is survey conducted where employees are asked to fill yes/no format. The
answers are then added. The practice which gets high score is regarded as the
best practice. This approach is frequently used in the organization. Moreover,
there are meetings held in the organization to show the performance level of
the employees (Bodin et al, 2017).
M5 Provide a
rationale for the application of specific HRM practices in the context of
is a lot of competition witnessed and hence, it has become the need for time to
implement different HRM practices. It helps companies to boost the morale and
increase the productivity in the organization. There are different trainings
given to employees to ensure that their skills are updated. The survival of
companies is not possible if they do not have proper HRM practices. There is an
effective reward system followed in the organization. This has been set by
keeping the organizational culture in mind. Loyalty and trustworthiness are
considered as the base for this particular system. Harrods has always believed
in treating its employees in an appropriate manner. This reward system has been
designed by keeping different motivation theories in mind. The focus of this
system is on the growth and development of employees. Rewards are in terms of
promotion which means if an employee works hard he shall be promoted to a
higher post. This helps to keep the morale of employees high. There are
intrinsic and extrinsic rewards given to employees. Intrinsic rewards help
Harrods to retain old employees and to attract new ones. The reward system is
not only effective but it provides money value also. The quality of work is
also improved as employees know they shall be provided incentives and bonus.
These incentives help to promote creativity and positive environment in the