Emotion provides a greatbridge to becoming a quality leader because it creates good habits, butregulating the emotion is important as well. Exhibiting raw emotion isunhealthy in all relationships, and managers need to model high “EQ”as part of leadership development. In 1997, Hay/McBerResearch and Innovation Group did a study on the success of salespeople withina large national insurance company, and they found that the leading salesgenerators were self confident, showed initiative, and had empathy. Thoseemotionally intelligent people benefited greatly, securing policies with anaverage worth of $114,000 compared to their low EQ counterparts who onlyaveraged $54,000.
That is a huge deficit for those who are not emotionallyskilled, and a big difference in tax bracket. A 1999 study conducted byThe McClelland Center at a manufacturing plant found decreases in lost-timeaccidents and less grievances after supervisors trained in emotionalcompetency. The results found by the research division at Hay Group showed thatEQ training produced production results that year that exceeded expectations by$250,000. Clearly, employees aremore productive and feel better about themselves and their jobs when theirleaders are reliable, rational problem-solvers, trustworthy, empathetic,supportive, and genuinely likable. Emotionally intelligentpeople find success because they make great leaders, who excel in employeerelationships, and easily adapt to new challenges, shifting environments, andvarying personalities.
They listen and consider staff feedback, theycommunicate effectively with their peers and subordinates, and they collaborateto accentuate their strengths and the people they lead, so that no one’sweaknesses are on display. In addition, leaders withemotional intelligence do not look to sabotage anyone or any situation, evenwhen someone on their team is difficult, and that is because they do not holdgrudges or even entertain the idea of bitter grievances. In fact, leaders withhigh EQ have the ability to neutralize toxic people in a healthy way, so thateveryone benefits. They are also valuablebecause they bring in customers, and they keep the client relationships solidthrough consideration, empathy, respect, and harmony.
Emotional intelligence ispowerful. People with high EQ make an average salary that is $29,000 more ayear than the emotionally weak. They are among every company’s top performers.They get more work done with fewer resources.
They are healthier in theirpersonal lives, and that health has a positive influence on their work lives.They get more sleep, they have more energy, and they have a wider network ofbusiness associates and friends. If your EQ needs somework, there is plenty of hope. The brain is highly adaptive organ, and as youpractice any new skill, your mind builds bridges to it, so that you can get toyour destination easier in the future. In time, the new path becomes so clearthat healthy habits form. It is important for you to model EQ, so it becomes apart of shop culture.
In other words, trainyour brain to reach for rational solutions, instead of highly charged emotionaldecisions, which are hardly decisions at all. On the other hand, youcannot learn to have a higher “IQ” because your intelligence quotienthas nothing to do with the amount ofknowledge you gain as you mature, but rather how quickly you adapt and learn,and that is hardwired into your brain. Therefore, you are stuck with your IQ,but your EQ can grow stronger through diligent effort and ambitious training. In much the same way thatwe feel heat when we touch a hot stove in order to avoid further injury,emotions keep us in check, so that we do not walk precariously into badsituations.
In addition, we can enjoy the good events that occur during thecourse of the day because positive feelings guide us there. In all purposes, emotionis a response system that coordinates physiological and cognitive changes inour personal atmosphere into an understandable experience of moods andfeelings. The other end ourdiscussion about emotional intelligence is the “intelligence” part,which society simply defines as “the aggregate or global capacity of anindividual to act purposefully, to think rationally, and to deal effectivelywith his environment.” Given that definition,and what we know about emotion, work is required to align the two, and that iswhy “emotional intelligence” has become a phenomenon. It is such asimple idea, but so hard for most people to practice and put it into operation. We know that emotionserves a purpose and keeps us out of harm’s way by alerting us of possibledangerous situations and characters, but we must tame our survival instinct tomesh with a modern world.
In other words, we must evolve our emotions to matchour current stage of evolution. At one point in human history, our emotionalinstinct built our intelligence, and now that we are highly intelligent, wemust use intelligence and rationality to build stable emotions. These things are verydifferent from you IQ, which measures intellect, and there is no connectionbetween EQ and IQ, according to research. In other words, you cannot evaluateyour EQ by simply knowing your IQ. There is no correlation.
Furthermore, IQ is notflexible. It is static. EQ can move. Traumatic events in our lives can shapeour emotional intelligence in a negative way, and the opposite is true as well.If we are mentally and physically healthy because of positive events, ouremotional health improves. Some individuals areinstinctively healthy in all phases of their life, and do not allow negativeevents or people to intrude upon their emotional health. However, sometimesfate decides your physical and mental health because of genetics, or because youexperienced trauma in your life. In these cases, you must learn to becomeemotional healthy in order to become emotionally intelligent.
The bottom line essenceof emotional intelligence is focusing your attention in one direction, and thatdirection is general happiness, which carries all other goals along with it. Tofind general happiness, you must learn and practice the traits that defineemotional intelligence, and science tells us that we can improve our EQ. Emotional intelligenceinvolves the effective communication between the emotional side of your brainand the rational side of your brain. Your senses enter thebrain through the limbic system, and emotions generate here before they everenter the part of our brain that produces rational thinking. Our first instinctis to react to the sensation in an emotional way because the sensation and allof the emotion that comes with it has not entered our intellect yet. Thisoccurs in this order to protect us from dangers in our environment, and is mostcommonly referred to as a human’s flight-or-fight response.
The light-or-fightresponse is a purely physiological reaction to a PERCEIVED threat thatinstinctively makes humans want to fight to protect themselves or run from thehazard that is front of them. However, that perception is not always thereality, and people with a high EQ understand when they are in real danger andwhen their body PERCEIVES real danger. If you want to improve your emotionalintelligence, you must learn the difference.
Neurologists use the wordplasticity to describe the mind’s adaptive nature. Adaptation comes fromexperience and practice. Although our IQ remains the same, and IQ predicts ourability to adapt and learn, practice of anything reshapes our ability to dothings better. The amount of practice needed to learn a new skill depends onIQ. Some individuals will require more emotional intelligence training thanother people, but anyone with enough persistence can learn a new skill becauseof the brain’s plasticity.
Billions of neurons linethe path from the limbic system to the brain’s rational centers. With each newday of emotional practice, cells connect and rewire in partnerships that creategrowth. This allows practiced behavior to become predictable behavior. The habitsthat form through predictable behavior can be both good and bad, depending onwhat you practice. In the case ofemotional intelligence, practicing good emotional habits will lead to a higherEQ, and destructive responses will fade to gray and then go missing over thecourse of time.