Dear Mr. Secours:
I’m writing this email to bring to your attention an issue regarding the working conditions of our current freight elevator. We’ve had several problems with the current freight elevator and its repairs in the past. I understand that repairmen are called often to try and remedy the situation we’re facing at the time, but not only does the actual problem hinder with our work at the store, so does the time required for the elevator to be temporarily fixed, setting us back in progress and profits to the store, as well as posing a serious risk to the health and safety of our employees.
The current freight elevator was built over 20 years ago to meet the demands of that time, but our store is growing by the quarter. Last quarter, for example, our merchandise department grew by 16% in incoming product, on top of the high volumes of product already planned to meet the demands of the quarter. This was reflected in the freight elevator breaking down every week for days at a time. Over the years I’ve worked for this store I’ve seen, and experienced, problems ranging from minor issues, such as the delay from one floor to another, to bigger issues, such as the elevator door coming down as passengers cross the threshold.
The current average cost of the repairs can range from $1 500 to $2 000 per visit, not including the motor that has been replaced three times, since last year alone, that costs approximately $12 000. The best course of action would be to upgrade the elevator. The current national average for installation of this type of elevator is $75 000 – $100 000, and although this seems quite steep, it will save us time and money in the long run, as well as secure the safety of our employees. While I understand that the situation may go above you, a recommendation from you to our Head Office to have our current elevator updated may go a long way.